Call Center Management On Target
July 27, 2007 · Print This Article
Take the 15 Day Trial Today. Learn more about this Call Center VIP membership site now.
I thought the art of call center agent motivation was lost…until I read this article.
In many instances, call center managers don't have a budget to utilize when trying to help motivate their centers. Pay is normally on the lower side, so the deck is already stacked against the managers.
So what to do? Work Smart and Not hard.
The call center leadership team in this article understands what's important.
Here's the article:
Dell call center encourages casual comfort | Idaho Statesman Business
TWIN FALLS — Most managers would be furious if their employees were having a marshmallow fight or knitting on the job. But managers at the Dell Inc. call center in Twin Falls encourage a quirky and casual atmosphere, saying that it increases employee performance and job satisfaction.
Technorati Tags: call center, call center management, call center agent, call center motivation
Powered by ScribeFire.
Comments