Call Center Agent Writes Nasty Resignation Letter
July 26, 2007 · Print This Article
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WOW!
Call Centers Are Always Fun!
Sometimes criticism comes hard and local. I found this blog post very interesting and so I decided to pass it on to you. I make no claims that this information is true and it only provides one side of the call center story.
So take heed and remember as your momma always use to say …there are always two sides to the story.
Customer Service agents making out in the halls, employee knife fights, and overflowing commodes are just some of the reasons listed in this flameout resignation letter for why customer service seems to suck so much sometimes. The author worked at a Hazlewood, MO call center for Convergys, one of the leading companies for outsourced call center support. Some of their clients include Comcast, Walmart, and SBC.
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