Brits Fed Up With Call Centers
June 27, 2007 · Print This Article
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Wow, what a cool program this company is setting up.
I actually found this story on a blog. Here is an excerpt and a link to the entire story.
The U.K.-based insurance company, More Than announced that it now provides its customers with a free call center service that gives each customer his own personalized agent, a Personal Customer Manager (PCM). According to More Than, a customer receives the email address and direct phone number of his designated representative, thereby establishing a relationship with a single agent for his ongoing insurance needs and queries.
Read the entire story: Brits Fed Up With Call Centers
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