Brits Fed Up With Call Centers
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Wow, what a cool program this company is setting up.
I actually found this story on a blog. Here is an excerpt and a link to the entire story.
The U.K.-based insurance company, More Than announced that it now provides its customers with a free call center service that gives each customer his own personalized agent, a Personal Customer Manager (PCM). According to More Than, a customer receives the email address and direct phone number of his designated representative, thereby establishing a relationship with a single agent for his ongoing insurance needs and queries.
Read the entire story: Brits Fed Up With Call Centers
Technorati Tags: call center service
Call Center Morale and Productivity
Trying to maintain employee morale in a call center can be tought at times. And when morale is down so is productivity. Creating positive competition among your teams is the best way to improve both morale and productivity results.
CSR love to compete against each other and coming up with creative ways to do that can be a challenge, until now. I put together a video that you or members of your leadership team will want to see:
Recent Call Center News
ATENTION: This website and or domain name are for sales…..If you’re interested visit my contact us page and drop me a note.
Ok, here is some call center news...
Poaching of call-center workers worries Davao chamber
Davao Today - Davao City,Philippines
… call center workers just outside their offices, by offering them higher salaries," one official said. DAVAO CITY — As major business process outsourcing …
See all stories on this topic
RCC provides a state of the art service to Chrysler Group
PRLog.Org (press release) - Bucuresti,Romania
Org) - Being known for Automotive Best Practice, Raya Contact Center was entrusted by Chrysler Group to provide call center services 24/7 for their …
See all stories on this topic
Enjoy!
Call Center Sales Results Can Improve…
Trying to drive call center sales can be a depressing thought! With employee morale low at times, with pressure to raise the bar many floor managers can feel like giving up.
Ah, but I have a solutions.
There are steps you can take to help improve your call center results. I’ve listed the steps below, but if you want the detail, you’ll need to visit this article…Ten Actions You Can Take Right Now To Improve Your Center’s Sales Results
10 Steps To Improved Call Center Sales Results:
- Put the Stack Rankings On A White Board
- Eliminate Certain Negative Vocabulary
- Eliminate Your Dead Weight
- Raise Quota!
- Increase the Amount of Real-Floor Coaching that Takes Place Every Day
- Simplify Your Sales Training
- Increase Agent Compensation
- Start Shopping For Sales People, Not Nurturers
- All The Evidence Is In The Calls
- “Shape Up” Those Nurturing Floor Managers
To read the article from the original source please visit: http://www.call-center-sales-training.com
