Archive for May, 2007
Make An Action Plan To Improve Customer Service
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.
Attack Disengagement
Excellent leadership resource that is on special. Learn how to attach disengagement.
Are Your Call Center Metrics Consistent?
When your metrics aren’t in line the customer draws conclusions about your company that are not favorable. Here’s a great example. Recently I found a post titled, Unusually High Call Volume that discussed the company in question with not properly staffing. This is frustrating especially during a time that should be light in call volume.
Rethink on foreign call centres as customers voice growing concerns
Intersting article regarding the call center outsourcing industry and current opinion of some.
Virtual Call Center To Solve Outsourcing Issues
The trend of outsourcing inbound and outbound contact centers the past few years have become a billion dollar industry, the main issue here however are the growing acceptance by companies to move their outsourced contact center offshore. The large numbers of Filipino English speaking personnel, Indian technical expertise, and very low cost Chinese labor have proven to be a worthwhile management decision for a lot of industries.
Call Center Interview Questions And How To Tackle Them
If a company has a large number of customers, but doesn’t have the capability to handle calls from those customers, they might contract a call center. These firms help with airline reservations, directory assistance, computer technical help, and other important customer service functions. They are generally staffed with both technically trained and non-technical employees, depending on the job needed. Many students apply for call center jobs because the schedules are flexible in most cases.
