Self Discovery Steps for Coaching
May 17, 2007 · Print This Article
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Following these steps in a coaching or feedback session creates consistency and builds commitment to change and improvement. Leading the representative through the process strengthens understanding.
- Purpose of coaching or feedback
- I’m here to help you improve at (specific area).”
- Ask for CSR’s assessment of
- “Do you remember this call?”
- “What did you do well?”
- “Is there anything you would do differently?”
- Offer feedback
- “Do you want some feedback?”
- Re-cap
- “I agree with you on the area you did well.” (Be specific)
- “I agree with you on the area you could change.” (Be specific)
- Cover vital few
- “I’d also like to address this.” (Be specific)
- Check for understanding
- “Can you see why this is important?”
- Get commitment
- “What are we going to do going forward?”
Using this type of system to allow your reps to be involved in their development will help you achieve greater results.
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